We wish that your stay with us is a satisfying experience, as we join you in your journey to good health. The following guidelines was formulated to help you in any process that may arise during your admission. Feel free to approach any of our staff for any concern.
As soon as you arrive at NICC Doctor’s Hospital, the admission clerk may ask the following:
- Doctor’s referral or doctor’s order
- Patient’s information required for registration
- Philhealth card or number
- Preferred room during hospitalization
- Government issued ID/ Proof of billing
ADMISSION FORM: Please provide the admission clerk accurate information. This is an essential procedure to make your record of hospitalization complete.
CONTRACT OF ADMISSION: The contract contains important information regarding your stay, your rights as a patient, and the hospital’s rules and regulations.
PARTIAL PAYMENT: An equivalent to the room rate of at least 3 days will be asked as initial payment for confinement. A statement of account will be provided daily via the barcode terminal. For emergency cases, NICCDH will not require any deposit. However, the patient will be admitted to the cheapest bed available.
PAYMENT OPTIONS: You may settle your bill by paying Cash or by using your Debit/Credit cards. Installment plans for BPI and BDO credit cardholders are available to give you financial flexibility. We also accepts cashless payments via Gcash, Paymaya, GrabPay, and BDOpay.
LINEN / EXTRA BEDS / APPLIANCES: Additional linens and pillows, may be requested thru the Nurse on Duty (NOD) and will be charged accordingly. We prohibit bringing of linens/pillows for infection control. Home appliances are not allowed in the hospital.
PHILHEALTH MEMBERS/DEPENDENTS: Philhealth members should fill out all the claims forms submit the required documents prior to discharge. No required documents, no deductions. No further instructions, inquire at the Phil health section, Mon-Sun, 8:00-5:00PM
H.M.O. MEMBERS/DEPENDENTS: HMO members should present their company/HMO ID & LOA at the HMO section as soon as available to avoid delay in the processing of your hospital bill. View all accredited HMOs
PATIENT ID CARD: Upon admission, a barcode card shall be given to the patient. Use the card to monitor your account at the terminal in the lobby.
FOOD & DIETARY SERVICE: Patient meals are planned by professional dietitians as prescribed by physicians.
Schedule of Meals:
- Breakfast: 6:00 am – 7:30 am
- Lunch: 11:00 am – 1:00 pm
- Supper: 5:30 pm – 6:00 pm
Extra tray for watchers with an additional charge may be requested from the dietary department. *Food deliveries from external services are allowed but should be claimed in the lobby.*
WATCHERS: Patients are allowed to have only two (2) watchers only. A recommendation to have more than two watchers will depend on patient’s condition and authority of the attending physician/s. For security purposes, watchers should wear/present the NDH issued watcher’s ID when entering the hospital.
17 years old below and 60 years old above are not allowed..
NO VISITORS ALLOWED
CURFEW HOURS: 9:00 PM- 5:00 AM
HOUSE KEEPING: Regular daily housekeeping will be provided.
WASTE MANAGEMENT: The hospital follows a strict waste management policy. Non-biodegradable waste should be placed in black bin, biodegradable in green trash bin, infectious waste in yellow trash bin.
EMERGENCIES/CALL SYSTEM: In case of emergency, contact the Nurse Station. Please check the floor plan for the location of the nearest emergency exits, and fire extinguishers.
PROHIBITED ACTIVITIES: Gambling, cooking, smoking, and drinking of alcohol beverages are strictly prohibited in the hospital. Firearms must be deposited with our Security Guards.
PARTIAL STATEMENT OF ACCOUNT: We have provided a kiosk at the lobby where you can conveniently check your partial Statement of Account (SOA) anytime by using the barcode issued to you by our Admitting Section. Printout shall be sent to you when needed.
CHECK OUT AND DISCHARGE: Patients will be discharged upon attending physician’s order which is written on your chart. Should you decide to be discharged against your physician’s advice, please secure RELEASE FROM RESPONSIBILITY FORM from the Nurse on duty. You may check out upon setting your account al the billing section.
SETTLEMENT OF ACCOUNT: Proceed to the Billing Section in the main lobby from 8:00am- 7:00pm ONLY for your FINAL BILL.
Please pay at the Cashier Section and always ask for the official receipt(s) for all the payments made.
PAYMENT OPTIONS: You may settle your bill by paying Cash or by using your Debit/Credit cards. Installment plans for BPI and BDO credit cardholders are available to give you financial flexibility. We also accepts cashless payments via Gcash, Paymaya, GrabPay, and BDOpay.
CHEQUES: Personal and company cheques are not accepted unless with approval from the Administrative Officer.
DISCHARGE SLIP: the billing section will issue one (1) copy of discharge slip which you will present to the NOD, Admitting Section, and/or Security Guard together with your watcher’s ID.
PATIENT’S SATISFACTION SURVEY : We highly value your opinion and are always on the lookout for improvements. Kindly answer the Patient’s Viewpoint Form and drops it on the feedback drop box.